Work forcing us to do two jobs for the price of one.

2021.12.05 06:24 imnotavampire24 Work forcing us to do two jobs for the price of one.

I'm a team manager in a call centre. My duties include listening to calls for quality control, doing weekly one to one's with everyone in the team (so 20 people - 20 hours, plus time to prepare), weekly meetings, tracking attendance, coaching where necessary, investigating work avoidance (it's a wfh role so there's plenty of 'work avoidance'), dealing with absences, and the usual payroll stuff when my people don't get paid properly, so on so forth.
A few months ago management banned overtime for managers, so all these have to be completed in 40 hours, which is manageable, but just barely. Would be nice to have some OT when necessary but oh well, we'll cope.
Recently they have informed us that managers will be taking over something called the absence line, where call center agents call in if they're sick, late, or just can't make a shift. This is in addition to all the other tasks given on a daily basis, and our usual duties. It is literally like a second job within a job, and of course, zero additional pay. There's a few thousand agents working at the company, I believe manning the absence line is a separate role they need to hire more people for, not pass on the task to already overworked managers.
The best part? I make £1 more per hour as I did as an agent. For all this I get paid £11 per hour.
And now I'm managing 20 agents, monitoring attendance, doing quality control, dealing with absences, sorting pay etc, AND now officially being forced to work the absence line while preparing and holding for 20 one to one's weekly.
This isn't a jab at how much my agents make at all, this is a vent about us being underpaid and overworked.
I'm not sure I'm asking for advice here, just wanted to get it off my chest, so thanks for reading!
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