2021.12.05 06:24 imnotavampire24 Work forcing us to do two jobs for the price of one.
I'm a team manager in a call centre. My duties include listening to calls for quality control, doing weekly one to one's with everyone in the team (so 20 people - 20 hours, plus time to prepare), weekly meetings, tracking attendance, coaching where necessary, investigating work avoidance (it's a wfh role so there's plenty of 'work avoidance'), dealing with absences, and the usual payroll stuff when my people don't get paid properly, so on so forth.
A few months ago management banned overtime for managers, so all these have to be completed in 40 hours, which is manageable, but just barely. Would be nice to have some OT when necessary but oh well, we'll cope.
Recently they have informed us that managers will be taking over something called the absence line, where call center agents call in if they're sick, late, or just can't make a shift. This is in addition to all the other tasks given on a daily basis, and our usual duties. It is literally like a second job within a job, and of course, zero additional pay. There's a few thousand agents working at the company, I believe manning the absence line is a separate role they need to hire more people for, not pass on the task to already overworked managers.
The best part? I make £1 more per hour as I did as an agent. For all this I get paid £11 per hour.
And now I'm managing 20 agents, monitoring attendance, doing quality control, dealing with absences, sorting pay etc, AND now officially being forced to work the absence line while preparing and holding for 20 one to one's weekly.
This isn't a jab at how much my agents make at all, this is a vent about us being underpaid and overworked.
I'm not sure I'm asking for advice here, just wanted to get it off my chest, so thanks for reading!
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2021.12.05 06:24 motolinda Poutre HEB pour Dschang Cameroun
2021.12.05 06:24 mrspiggy95 what is happening to my monkey mask? it’s been doing really well (i’ve changed nothing) and suddenly the leaves are yellowing? are these just old leaves dying off?
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2021.12.05 06:24 rosseepoo nippy
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2021.12.05 06:24 Puzzleheaded_Toe1835 Imagine studying when you can earn 10k daily. Also, happy birthday dear scammer
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2021.12.05 06:24 A_chinche_cinetico ¿Qué versión de la U es más mala? El frente a frente de las crisis de 1988 y 2021
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2021.12.05 06:24 BubsyFanboy Inflacja jest tymczasowa
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2021.12.05 06:24 CoryTheDuck "Bad Boys" star, Will Smith, swiftly points out gun safety faux pas on movie set.
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2021.12.05 06:24 Majestic_Point4520 zekrom raid adding 5 - 4818 2945 2040
2021.12.05 06:24 ZoolShop Strictly 2021: Rose Ayling-Ellis wants ‘more people like Giovanni Pernice’
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2021.12.05 06:24 Havency [WP] A young boy so faithful to a god prayed every day, and that god loved him as a son, yet could only send blessings. One day the boy doesn’t pray, so the god descends secretly to find the missing boy.
2021.12.05 06:24 A7X13 B4 to small/local firm?
I haven’t been to happy at my current B4 job. I interviewed w a few different places and got an offer at a small firm for a 15% increase in pay. (I’ve been at B4 less than a year so I’d say this is pretty good.)
Has anyone else made this move? Is the work generally easier to grasp at smaller firms than B4? How do the busy seasons compare?
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2021.12.05 06:24 Big_Moose6 Firework show!!! Golden Sands Outpost!!!
Fireworks show at Golden sands 1:30 PST at Golden sands outpost. Please come by and help with the show. IDK what server you are on but does it really matter?
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2021.12.05 06:24 ghfj12 Can someone help me read the output voltages? As the company is not replying. Or recommend another dual output sensor ( APPS low cost)
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2021.12.05 06:24 bantochanco Installing backup camera, I understand the power to the camera connects to the reverse lights +/- cable, my question because a video was a bit uncertain and I can't find the instructions is, does the red wire that's with the video rca connect to the same reverse light?
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2021.12.05 06:24 AccomplishedPride961 Ancient alien city
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2021.12.05 06:24 cedriccckilla How to tell if someone turned off their location or un added you on find my
Hey guys, so I got into a fight with my SO, and haven’t heard from her in a while. When I try to look up her location it says “locating” then “no location found” a few seconds later. Did she stop sharing her location with me or stop sharing location in general on app? The map still pops up and tries to locate her but it can’t.
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2021.12.05 06:24 the_ultracheese_tbhc Sansa smut?
2021.12.05 06:24 greyfalcon333 🧲
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2021.12.05 06:24 FastRider10 My s21+ had a black screen of death then came back???
I had bought my Samsung galaxy s21+ back in April and yesterday at work my phone all of a sudden gets a black screen of death, everything runs fine then boom my phone screen just black, and now just a few minutes before posting the screen comes back and it has me confused and messed up because I want to either get it checked out while it's under warranty or even get it replaced so this doesn't happen again, but I don't think they would believe me so what should I do?
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